Policies

Privacy policy

Nurismo Wellness Private Limited ("Nurismo", "we", "us" or "our") collects the information you share in our 2-minute check: name, contact details, age range, city, health symptoms, diagnosis, routine and goals.

• Why: only to prepare for and conduct your discovery call, and to contact you about it.
• Sensitive data: health information is treated as sensitive personal data. It's seen only by your nutritionist and the people who operate our systems.
• Where it's stored: Google Workspace (Google Sheets). You pay the ₹99 by UPI directly to our account. We only see what our bank app shows us (your name, the amount, the time and the UPI reference), which we use to confirm your booking. We never see your bank details or UPI PIN.
• How long: if you don't join, we delete your answers within 48 hours. You can ask us to delete them sooner at any time.
• Your rights: access, correct or delete your data, or withdraw consent, by writing to info@nurismo.com.
• No selling, no ads: we never sell your data or use your health information for advertising.

Terms of use

• Nurismo provides nutrition and lifestyle coaching by certified nutrition professionals. We do not diagnose, treat or cure any disease, and we do not prescribe or change medicines.
• The "likely pattern" shown after the check is general information, not a medical diagnosis.
• Please keep your doctor informed. Seek medical care for any urgent or worrying symptoms.
• You must be 18 or older to use this service.
• The ₹99 fee is for a 60-minute discovery call only. Program fees are separate and are explained transparently before you decide.

Refund & rescheduling (discovery call)

• Full refund if we can't offer you a call slot within 7 days, or if we cancel.
• Full refund if you cancel at least 24 hours before your call.
• One free reschedule with at least 4 hours' notice.
• If, after reviewing your answers, we feel a doctor should come first, we'll tell you and refund the fee.
• Refunds go back to the UPI ID you paid from, within 7 working days.

Grievance officer

Write to info@nurismo.com. We acknowledge complaints within 48 hours and aim to resolve them within 5 business days.